One of the pillars of the Kanban Method is the mantra, “Start where you are.”, start with where your customers are, with what your work is. Which is great! For the low maturity organizations and teams, it allows to skip the requisite pain and suffering that usually come with change.
While creating their first Kanban boards with many a team, I noticed that one of the steps in STATIK is harder than the others – defining who your customers are and what their pain points are. And that is not surprising for a bit. People are usually tremendously busy, switching context multiple times a day (or an hour). They tend to build personal relationships with those who ask them to do the work. They do their best, satisfying the request and moving on. They rarely have enough time to stop and think whether the status quo is acceptable. Whether their customer pool is satisfied in general, whether they are doing a fine job at properly prioritizing the work.
This is the definition of chaos.
Total Brain Coaching
Tandem Coaching Academy was excited to host Ted Wallace and Keith Wallace in our Coaching Tools and Techniques Meetup. We had a blast listening and learning about Total Brain Coaching – a holistic system to help people effectively change their habits. We hope you will enjoy it too.
If you would like to listen to the meetup recording you can signup for the soundcast here, or listen to the podcast here.
Liked It? Share it!
About Alex Kudinov
Related Posts
Start with Your Customers
One of the pillars of the Kanban Method is the mantra, “Start where you are.”, start with where your customers are, with what your work is. Which is great! For the low maturity organizations and teams, it allows to skip the requisite pain and suffering that usually come with change.
While creating their first Kanban boards with many a team, I noticed that one of the steps in STATIK is harder than the others – defining who your customers are and what their pain points are. And that is not surprising for a bit. People are usually tremendously busy, switching context multiple times a day (or an hour). They tend to build personal relationships with those who ask them to do the work. They do their best, satisfying the request and moving on. They rarely have enough time to stop and think whether the status quo is acceptable. Whether their customer pool is satisfied in general, whether they are doing a fine job at properly prioritizing the work.
This is the definition of chaos.
A Fixer
While attending the Agile Coaching Institute’s Coaching Agile Teams class a while back the instructors read this poem to the class. It served as a powerful reminder that as an agile coach, or a scrum master/team coach, we must see people and teams as naturally creative, resourceful, and whole if we want to empower them to grow and move forward. As a coach I must be a servant to those I coach. I’m not here to be better than them or to have all the answers. I’m here to serve them in their quest for greatness.
What Does A Scrum Alliance Coach Do?
In these videos brought to you by Scrum Alliance and its Agile Coaches they discuss what Scrum Alliance Coach is all about, what the benefits