I have heard people say all my life, “Failure is not an option,” and today, I would like to challenge this belief and say that in order to succeed, failure must be an option.
One of the things you learn when training to be a coach is the art of deep listening. When practicing this art with a team, the coach is listening to people and hearing what they are saying. You also listen to things like tone of voice because much information can be heard in what is not said. Changes in tone, pace and volume when they speak and the inflection in their voice can give clues to what the speaker is thinking and feeling.
The coach is listening for things like passion and energy when people speak, they are listening for things that reveal the teams core values, strengths and areas of weakness or greatness where probing questions can begin to push them to new levels or wider areas of thinking.