Jessica Crowley is a Licensed Scrum Trainer, Certified SAFe 5 Program Consultant, Certified Scrum Master, and Certified Product Owner that can train and certify in both the Scrum@Scale and Scaled Agile Frameworks. She is an experienced Enterprise Agile Coach that has helped create a branch of Humphreys & Associates called Radically Better Agile. She organically journeyed through an Agile Transformation in the commercial sector from inception to successful expansion. She guides some of the largest US Department of Defense contractors, subcontractors, and customers through Agile Transformations providing training, certifications, and coaching support.
Many organizations implement measurements that unwittingly encourage or elicit poor practices and behaviors. As they become more Agile, the pillars of Empiricism allow for increased transparency which can easily be abused. This transparency can provide a wealth of information on how scrum teams are performing and allows for identification of improvement areas. Metrics that are put into place without consideration of the desired outcome result in a change in behavior and practice which may not lead to Agility. Metrics that elicit and encourage appropriate practices and values such as: Commitment, Courage, Focus, Openness and Respect will propel teams to higher performing states.